FAQs

1. What products do you sell?

We currently offer a range of stylish and comfortable clothing for boys aged 1–14 years. We are planning to expand into girls’ collections in the future.

2. Where do you deliver?

We deliver across the United Arab Emirates.

3. How long does delivery take?

Delivery usually takes 1–3 working days, depending on your location.

4. Do you offer free delivery?

Yes, we offer free delivery on orders above AED 150.
Orders below this amount may include a delivery charge.

5. What payment methods are available?

We offer:

• Cash on Delivery (COD)
• Credit / Debit Card payments

6. Can I return or exchange an item?

Yes, returns and exchanges are accepted based on our Return Policy.
Items must be unused and in original condition.

7. How can I request a return?

You can contact us via email at info@zeron.ae with your order details, and we will guide you through the process.

8. Can I cancel my order?

Orders can be cancelled before they are shipped.
Please contact us as soon as possible for cancellation requests.

9. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact us immediately. We will arrange a replacement or refund.

10. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account makes future purchases faster.

11. How can I contact you?

You can reach us at:
info@zeron.ae